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March 6th, 2017

How to Share Customer Feedback With the Rest of the Team

We created a system for sharing positive and negative customer feedback internally. It has helped us raise team morale and improve cohesion!

By Virgin
January 17th, 2017

Finding The Human: The Customer Support Starter Pack

Customer service can be hard when you're on the receiving end of an angry call. Brendan offers some ideas for empathizing with your customers.

By Brendan
April 9th, 2015

Tips for Customer Support

As you can read in the blog post about The Balsamiq Mantras, Customer Support is something really important to us. During the 2014 Balsamiq Retreat, Peldi asked Ben to teach his techniques for...

By Francesca