Customer Service
March 6th, 2017
How to Share Customer Feedback With the Rest of the Team
We created a system for sharing positive and negative customer feedback internally. It has helped us raise team morale and improve cohesion!
January 17th, 2017
Finding The Human: The Customer Support Starter Pack
Customer service can be hard when you're on the receiving end of an angry call. Brendan offers some ideas for empathizing with your customers.