We created a system for sharing positive and negative customer feedback internally. It has helped us raise team morale and improve cohesion!
Customer service can be hard when you're on the receiving end of an angry call. Brendan offers some ideas for empathizing with your customers.
As you can read in the blog post about The Balsamiq Mantras, Customer Support is something really important to us. During the 2014 Balsamiq Retreat, Peldi asked Ben to teach his techniques for...