Sketchnotes from GetSatisfaction Conference

Hi, I'm Ben. This is my first blog post for Balsamiq, so I thought I would do a brief introduction. I am a long-time user and fanboy of Balsamiq, and starting this last April, I am partnering with Balsamiq to help ensure the software is of as high quality as possible. As part of my responsibilities around testing, I monitor the community forum and report issues that come in. This means that I spend a LOT of time in the GetSatisfaction community. In May, GetSatisfaction had their first annual customer success summit. I went to connect with other people working with online communities and to hear about what is coming.

We thought it would be fun to share with you the notes that I took at the conference. I am an avid sketchnoter, and it can be kind of fun to look at sketchnotes, even if you were not part of the event. Hopefully you enjoy these!

(If you've never heard of sketchnotes before, Mike Rohde's book: The Sketchnote Handbook is a great place to start!)