Policies

Our Vacation Policy: Mandatory Minimum Days

Our vacation policy was: Take some. But we noticed that some employees weren’t taking enough. Now our policy is: Take at least 20 days off a year.
Peldi
June 12th, 2017

How to Share Customer Feedback With the Rest of the Team

We created a system for sharing positive and negative customer feedback internally. It has helped us raise team morale and improve cohesion!
Virgin
March 6th, 2017

Finding The Human: The Customer Support Starter Pack

Customer service can be hard when you're on the receiving end of an angry call. Brendan offers some ideas for empathizing with your customers.
Brendan
January 17th, 2017

Balsamiq Raffles: Free Tickets to Great UX Events

We are always exploring new ways to connect with our community and reciprocate their love and support. We give free licenses to educators and do-gooders, we open-source part of...
Jessica
November 30th, 2016

How and Why We Give Away Swag

Giving gifts is a win-win situation. You make customers happy, cultivate loyalty, and get good marketing results simply by being generous and grateful. Today we want to share our...
Jessica
September 27th, 2016

The Balsamiq Marketing Checklist

Hello friends of Balsamiq! Today we would like to share another one of our Handbook pages with you. This time, it's about Marketing. We've come a long way since...
Peldi
April 19th, 2016

The Balsamiq Mantras

As we say on our company page, since starting out in 2008, we are trying to build a company we’d like to do business with ourselves. We aim to...
Peldi
March 22nd, 2016

A New Year's Toast to Some Awesome Non Profits

Four years ago we added a company donation policy. Over the years we increased the amount we donate from 2% to 3% of our profits and we've added the...
Natalie
January 20th, 2016

Company Policies: Time Off to Exercise

This post is part of a series about our VERY FEW company policies. Read this intro post for some context. Joining a new company is always overwhelming. When I...
Francesca
October 8th, 2015

Professional Development at Balsamiq

This post is part of a series about our VERY FEW company policies. Read this intro post for some context. We have become hesitant about sharing our company policies...
Francesca
May 4th, 2015
Anatomy of a perfect reply

Tips for Customer Support

As you can read in the blog post about The Balsamiq Mantras, Customer Support is something really important to us. During the 2014 Balsamiq Retreat, Peldi asked Ben to teach his techniques for...
Francesca
April 9th, 2015

Our Donation Policy

This post is part of a series about our VERY FEW company policies. Read this intro post for some context. While we're not quite big enough yet to sponsor...
Natalie
December 31st, 2011

Devising a Profit Sharing Program for Micro-Multinationals

This post is part of a series about our VERY FEW company policies. Read this intro post for some context. Quick update: now that we have over 25 employees,...
Peldi
September 12th, 2011

Our Simple Salary Policy

This post is part of a series about our VERY FEW company policies. Read this intro post for some context. Given that we have different people all around the...
Peldi
September 12th, 2011

Pace, not Deadlines

This post is part of a series about our VERY FEW company policies. Read this intro post for some context. At Balsamiq, we don't have deadlines. Ever. It seems...
Peldi
September 7th, 2011

On the need of VERY FEW company policies

I'm not a fan of policies. In fact, the tiny little essay on how policies are bad from Rework is my favorite of the whole book. It's called "Don’t...
Peldi
September 7th, 2011

Employees define company values by designating Matching Funds

Hello everybody, thanks for visiting. I am delighted with our little company's growth, and we have quickly settled into a comfortable rhythm in 3 time zones. Now that we...
Val
March 31st, 2010

Donating Your Software: A Whole Lot of WIN!

Background I was shown the value of volunteering from my friend and former boss Robert Tatsumi back at Macromedia: he and his wife Sharon often organized volunteering outings: sorting...
Peldi
August 13th, 2009

My thoughts on software piracy

A fellow software entrepreneur emailed me today with this question: My question is, as I am trying to get an application of mine built in AIR, and it is...
Peldi
October 19th, 2008