Company

How to Share Customer Feedback With the Rest of the Team

We created a system for sharing positive and negative customer feedback internally. It has helped us raise team morale and improve cohesion!
Virgin
March 6th, 2017

Looking Back at 2016

We continue to truck along nicely, executing on our vision. 2016 was yet another record year for us, with sales almost reaching $6.6 million.
Peldi
February 9th, 2017

Welcome Stefano Gozzi and Philip Nittenberg!

Hello friends! We're excited to introduce to you the two newest members of the Balsamiq family, Stefano Gozzi and Philip Nittenberg!
Peldi
January 23rd, 2017

Finding The Human: The Customer Support Starter Pack

Customer service can be hard when you're on the receiving end of an angry call. Brendan offers some ideas for empathizing with your customers.
Brendan
January 17th, 2017

Balsamiq Raffles: Free Tickets to Great UX Events

We are always exploring new ways to connect with our community and reciprocate their love and support. We give free licenses to educators and do-gooders, we open-source part of...
Jessica
November 30th, 2016

Remote Work: What's Hard, What's Great, and How to Stay Connected

More and more companies are embracing remote working. For those who are considering it or have just made the leap, there are a lot of resources to learn from,...
Francesca
November 22nd, 2016

How and Why We Give Away Swag

Giving gifts is a win-win situation. You make customers happy, cultivate loyalty, and get good marketing results simply by being generous and grateful. Today we want to share our...
Jessica
September 27th, 2016

Welcome Drew Lafferty and Lizelotte Green!

Hello, friends of Balsamiq! Our not-so-little-anymore team keeps on growing! Today I would like to introduce to you our two new team members: Drew Lafferty and Liz Green! Drew...
Peldi
August 8th, 2016
Edit the docs

Edit the Balsamiq Docs!

We've made it easy for anyone with a Github account to submit edits to our documentation. As we've written about before, improving our documentation has been a focus of...
Leon
August 2nd, 2016

Balsamiq Summer Camp: How We Planned Our 2016 Retreat

Annual retreats have become an essential part of working together at Balsamiq. From our first gathering as an entire company in 2010, we realized seeing each other face to...
Natalie
July 12th, 2016

Tools We Use for Social Scheduling

Hello friends of Balsamiq! This is the last installment of our 5-part mini-series of posts about how we do marketing. Here's the full list: The Balsamiq Mantras The Balsamiq...
Francesca
June 6th, 2016
Content Discovery Sources

How We Do Content Discovery

Hello friends of Balsamiq! This is part 4 of our 5-part mini-series of blog posts about how we do marketing. Here's the full list: The Balsamiq Mantras The Balsamiq...
Francesca
May 23rd, 2016
Brand monitoring

Tools We Use for Brand Monitoring

Hello friends of Balsamiq! We're back with more from our 5-part mini-series of blog posts about how we do marketing. Here's the full list: The Balsamiq Mantras The Balsamiq...
Francesca
May 16th, 2016

The Balsamiq Marketing Checklist

Hello friends of Balsamiq! Today we would like to share another one of our Handbook pages with you. This time, it's about Marketing. We've come a long way since...
Peldi
April 19th, 2016
Jessica Orellanes

Jessica Orellanes Joins Balsamiq!

Hello, friends! I am Jessica, and I've just become the 21st member of the Balsamiq team as a Community Manager. How I landed here is a mix of timing,...
Jessica
April 7th, 2016

Peldi's Talk About Balsamiq's Journey So Far

Balsamiq's story is a compelling one: one man creates a product, builds a company and stays fiercely independent. It sounds good, but as you can imagine it's not without...
Jessica
March 25th, 2016

The Balsamiq Mantras

As we say on our company page, since starting out in 2008, we are trying to build a company we’d like to do business with ourselves. We aim to...
Peldi
March 22nd, 2016

Looking Back at 2015

Hello again friends of Balsamiq! Peldi here with our traditional "state of the union" end-of-year report. You can find previous editions here: 2008, 2009, 2013, and 2014. As usual,...
Peldi
February 5th, 2016

A New Year's Toast to Some Awesome Non Profits

Four years ago we added a company donation policy. Over the years we increased the amount we donate from 2% to 3% of our profits and we've added the...
Natalie
January 20th, 2016

A Season to be Thankful

Another year has gone and here we are, looking back to what 2015 brought us. As usual, Peldi will publish a detailed “looking back” post soon. In short, we...
Francesca
December 23rd, 2015

Tips for Creating Great Screencast Recordings

As a UX team, we're always trying to improve the work we do to support our customers. Video has been a big part of that from the beginning: Peldi...
Mike
December 21st, 2015

Docs.balsamiq.com: Our New Static Documentation Site, Powered by Hugo

Last month we released a brand new web site for our documentation - docs.balsamiq.com. We also updated our support site with a new design and layout. This post describes...
Leon
November 19th, 2015

Welcome Brendan, Virgin and Stefano!

Hello friends of Balsamiq! It is my great pleasure to introduce to you three new members of the Balsamiq family today. Brendan Saricks Brendan is the guy in your...
Peldi
October 12th, 2015

Company Policies: Time Off to Exercise

This post is part of a series about our VERY FEW company policies. Read this intro post for some context. Joining a new company is always overwhelming. When I...
Francesca
October 8th, 2015

Peldi's 15 Tips For Public Speaking

If you are thinking "I want to give a talk at a conference / event / workshop", I have some tips for you. Well, they aren't from me; they...
Francesca
September 11th, 2015

On Working from Home, Better

Balsamiq is a company optimized for working remotely. Of our ~20 employees, only nine live within commuting distance of our only office in Bologna, Italy, and even those employees...
Leon
September 3rd, 2015

2015 Balsamiq Retreat in the Loire Valley

Since we are a remote, distributed team (9 from Italy, 5 from California, 1 from France, 1 from Germany, 1 from Netherlands, so far - and more are coming!),...
Francesca
July 3rd, 2015

Volunteering at BOSS

As I wrote recently, some of us use part of our Professional Development Time at Balsamiq to do some volunteering. We also encourage each other to share our learning...
Francesca
May 13th, 2015

Professional Development at Balsamiq

This post is part of a series about our VERY FEW company policies. Read this intro post for some context. We have become hesitant about sharing our company policies...
Francesca
May 4th, 2015

Tips for Customer Support

As you can read in the blog post about The Balsamiq Mantras, Customer Support is something really important to us. During the 2014 Balsamiq Retreat, Peldi asked Ben to teach his techniques for...
Francesca
April 9th, 2015

Looking back at 2014

Hello again friends of Balsamiq! Peldi here with our traditional "state of the union" end-of-year report. You can find previous editions here: 2008, 2009 and 2013. As usual, this...
Peldi
January 21st, 2015

Balsamiq, the Secret Sauce

It's not hard to guess that our company has always had a strong affinity with food. Especially good, earthy, artisanal, unpretentious food. We even added a menu item in...
Francesca
January 14th, 2015

Even Santa uses Balsamiq?

As you know, our little company is spread out around the world. We have a Hipchat room we use to share day-to-day stories, which helps us bond. Today Stefano...
Francesca
December 23rd, 2014

Santa visited Balsamiq today!

As Santa gets ready for his annual trip around the world, he came by for a visit to our different locations this morning. We all were ready for him, bouncing off...
Francesca
December 18th, 2014

Francesca Fabbri joins Balsamiq!

Hello friends of Balsamiq! I'm Francesca, the seventeenth member of the Balsamiq family. What can we expect from you? My primary role at Balsamiq is to be the Community...
Francesca
December 15th, 2014

2014 Retreat: Learning From and About

Ride pride Friends, I can't believe it's October. Before summer becomes a distant memory, I want to tell some stories from this year's Retreat. If you've been following our...
Val
October 20th, 2014

Transformative Living @ Balsamiq

I believe it all started in San Francisco. In 2013, our yearly retreat took place in a big house on the pan handle and one of the many highlights...
Luis
July 18th, 2014

Happy to Learn Something New!

We encourage each other to be lifelong learners at Balsamiq, and I decided to take a class. Opportunities for online education are abundant, but don't overlook the benefits of an in-person...
Val
July 11th, 2014

Admin Engineers

About a year and a half ago, we started experimenting with a company structured around project-based work. I remember Peldi asking me what I thought we should name the...
Natalie
March 6th, 2014

Behind the Scenes of Our Documentation Process

We are always committed to improving our support website experience. Read this blog post for the most recent changes to the Documentation site. We recently wrote about some of...
Leon
February 10th, 2014

Looking back at 2013

Hello friends of Balsamiq! As 2013 comes to an end, it's time to revive an old tradition (2008, 2009) and look back at all that we have achieved this...
Peldi
December 30th, 2013

Sketching the 2013 Retreat

Our home for the week Hi all! Ben here again. As Val already posted, last summer we had our annual company retreat. This was my first opportunity to attend,...
ben
November 4th, 2013
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