How to Share Customer Feedback With the Rest of the Team

We created a system for sharing positive and negative customer feedback internally. It has helped us raise team morale and improve cohesion!
Virgin
March 6th, 2017

Looking Back at 2016

We continue to truck along nicely, executing on our vision. 2016 was yet another record year for us, with sales almost reaching $6.6 million.
Peldi
February 9th, 2017

Welcome Stefano Gozzi and Philip Nittenberg!

Hello friends! We're excited to introduce to you the two newest members of the Balsamiq family, Stefano Gozzi and Philip Nittenberg!
Peldi
January 23rd, 2017

Finding The Human: The Customer Support Starter Pack

Customer service can be hard when you're on the receiving end of an angry call. Brendan offers some ideas for empathizing with your customers.
Brendan
January 17th, 2017

Balsamiq Raffles: Free Tickets to Great UX Events

We are always exploring new ways to connect with our community and reciprocate their love and support. We give free licenses to educators and do-gooders, we open-source part of...
Jessica
November 30th, 2016

Remote Work: What's Hard, What's Great, and How to Stay Connected

More and more companies are embracing remote working. For those who are considering it or have just made the leap, there are a lot of resources to learn from,...
Francesca
November 22nd, 2016

How and Why We Give Away Swag

Giving gifts is a win-win situation. You make customers happy, cultivate loyalty, and get good marketing results simply by being generous and grateful. Today we want to share our...
Jessica
September 27th, 2016

Welcome Drew Lafferty and Lizelotte Green!

Hello, friends of Balsamiq! Our not-so-little-anymore team keeps on growing! Today I would like to introduce to you our two new team members: Drew Lafferty and Liz Green! Drew...
Peldi
August 8th, 2016
Edit the docs

Edit the Balsamiq Docs!

We've made it easy for anyone with a Github account to submit edits to our documentation. As we've written about before, improving our documentation has been a focus of...
Leon
August 2nd, 2016

Balsamiq Summer Camp: How We Planned Our 2016 Retreat

Annual retreats have become an essential part of working together at Balsamiq. From our first gathering as an entire company in 2010, we realized seeing each other face to...
Natalie
July 12th, 2016

Tools We Use for Social Scheduling

Hello friends of Balsamiq! This is the last installment of our 5-part mini-series of posts about how we do marketing. Here's the full list: The Balsamiq Mantras The Balsamiq...
Francesca
June 6th, 2016
Content Discovery Sources

How We Do Content Discovery

Hello friends of Balsamiq! This is part 4 of our 5-part mini-series of blog posts about how we do marketing. Here's the full list: The Balsamiq Mantras The Balsamiq...
Francesca
May 23rd, 2016
Brand monitoring

Tools We Use for Brand Monitoring

Hello friends of Balsamiq! We're back with more from our 5-part mini-series of blog posts about how we do marketing. Here's the full list: The Balsamiq Mantras The Balsamiq...
Francesca
May 16th, 2016

The Balsamiq Marketing Checklist

Hello friends of Balsamiq! Today we would like to share another one of our Handbook pages with you. This time, it's about Marketing. We've come a long way since...
Peldi
April 19th, 2016
Jessica Orellanes

Jessica Orellanes Joins Balsamiq!

Hello, friends! I am Jessica, and I've just become the 21st member of the Balsamiq team as a Community Manager. How I landed here is a mix of timing,...
Jessica
April 7th, 2016

Peldi's Talk About Balsamiq's Journey So Far

Balsamiq's story is a compelling one: one man creates a product, builds a company and stays fiercely independent. It sounds good, but as you can imagine it's not without...
Jessica
March 25th, 2016

The Balsamiq Mantras

As we say on our company page, since starting out in 2008, we are trying to build a company we’d like to do business with ourselves. We aim to...
Peldi
March 22nd, 2016

Looking Back at 2015

Hello again friends of Balsamiq! Peldi here with our traditional "state of the union" end-of-year report. You can find previous editions here: 2008, 2009, 2013, and 2014. As usual,...
Peldi
February 5th, 2016

A New Year's Toast to Some Awesome Non Profits

Four years ago we added a company donation policy. Over the years we increased the amount we donate from 2% to 3% of our profits and we've added the...
Natalie
January 20th, 2016

A Season to be Thankful

Another year has gone and here we are, looking back to what 2015 brought us. As usual, Peldi will publish a detailed “looking back” post soon. In short, we...
Francesca
December 23rd, 2015

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